These Terms and Conditions ("Terms") govern your use of Hub Drives car rental services. By booking a rental vehicle or using our services, you agree to be bound by these Terms. Please read them carefully before making a reservation.
1. Acceptance of Terms
By accessing our website, making a reservation, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree to these Terms, you may not use our services.
2. Definitions
- "Company," "we," "us," "our" refers to Hub Drives
- "Customer," "you," "your" refers to the person renting the vehicle
- "Vehicle" refers to any car, truck, or other motor vehicle rented from Hub Drives
- "Rental Agreement" refers to the specific contract for each rental transaction
- "Authorized Driver" refers to individuals approved to drive the rental vehicle
3. Eligibility Requirements
To rent a vehicle from Hub Drives, you must:
Age Requirements
- Be at least 21 years old for standard vehicles
- Be at least 25 years old for luxury, premium, or specialty vehicles
- Young drivers (21-24) may be subject to additional fees and restrictions
License Requirements
- Hold a valid driver's license issued by an authorized jurisdiction
- Have held your license for a minimum of 1 year (2 years for luxury vehicles)
- License must be valid for the entire rental period
- International customers may need an International Driving Permit
Additional Requirements
- Provide valid government-issued photo identification
- Present a valid major credit card in your name
- Meet our driving record requirements
- Have no prohibitions against driving imposed by any authority
- Pass identity verification and background checks
4. Reservation and Booking
Making a Reservation
- Reservations can be made online, by phone (9876543210), or in person
- All reservations are subject to vehicle availability
- Rates are confirmed at the time of booking
- A valid credit card is required to secure your reservation
Reservation Changes
- Changes to reservations are subject to availability
- Rate changes may apply based on new dates or vehicle type
- Changes must be made at least 24 hours before pickup time
- Some promotional rates may not be changeable
Cancellation Policy
- Free Cancellation: Up to 24 hours before scheduled pickup
- Partial Cancellation Fee: 12-24 hours before pickup (50% of one day's rental)
- Full Cancellation Fee: Less than 12 hours before pickup or no-show
5. Vehicle Pickup
Required Documentation
- Valid driver's license
- Government-issued photo ID
- Credit card used for reservation
- Proof of insurance (where required)
Pre-Rental Inspection
- Complete vehicle inspection will be conducted
- Document any existing damage or issues
- Confirm fuel level and mileage
- Test all vehicle systems and features
- Sign inspection report acknowledging vehicle condition
Security Deposit
- Security deposit will be authorized on your credit card
- Deposit amount varies by vehicle type and rental duration
- Deposit will be released upon satisfactory vehicle return
- Additional charges may be deducted from deposit if applicable
6. Rental Period and Usage
Rental Duration
- Rental period begins at vehicle pickup time
- Rental period ends at agreed return time
- Grace period of 30 minutes for returns without penalty
- Late returns subject to additional hourly charges
Authorized Drivers
- Only you and additional drivers listed on the rental agreement may operate the vehicle
- Additional drivers must meet all eligibility requirements
- Additional driver fees may apply
- Unauthorized drivers void all insurance coverage
Permitted Use
- Vehicle may only be used for personal transportation
- Must comply with all traffic laws and regulations
- Drive only on properly maintained roads
- Use vehicle in a safe and responsible manner
Geographic Restrictions
- Vehicle use is generally restricted to [specify geographic area]
- Cross-border travel requires prior approval
- Some vehicles may have additional geographic limitations
- Violation of geographic restrictions may result in additional fees
7. Prohibited Uses
The following activities are strictly prohibited:
Illegal Activities
- Using the vehicle for any illegal purpose
- Transporting illegal substances or contraband
- Driving under the influence of alcohol or drugs
- Exceeding speed limits by more than 15 mph
Commercial Use
- Using the vehicle for commercial purposes
- Rideshare services (Uber, Lyft, etc.)
- Delivery services or courier work
- Taxi or transportation services
Dangerous Activities
- Off-road driving or racing
- Pushing or towing other vehicles
- Carrying passengers in excess of seating capacity
- Transporting hazardous materials
Vehicle Modifications
- Installing any equipment or modifications
- Removing or tampering with vehicle systems
- Disabling safety features or alarms
- Smoking or vaping in the vehicle
8. Fees and Charges
Rental Fees
- Base daily/weekly rental rate
- Applicable taxes and government fees
- Optional equipment and services
- Young driver fees (ages 21-24): $25 per day
- Additional driver fees: $15 per day per driver
Fuel Charges
- Full-to-Full Policy: Return with same fuel level as pickup
- Refueling Service: $4.50 per gallon plus $15 service fee
- Prepaid Fuel: Available at competitive local rates
Late Return Fees
- Grace period: 30 minutes
- Hourly rate: $15 per hour for first 4 hours
- Daily rate applies after 4 hours late
- Overnight charges for returns next day
Additional Charges
- Cleaning Fee: $75 for excessive cleaning required
- Smoking Fee: $200 for smoking in vehicle
- Pet Fee: $50 if pets transported without disclosure
- Toll Violations: Cost of toll plus $15 administrative fee
- Traffic Violations: Fine amount plus $25 administrative fee
9. Insurance and Liability
Minimum Coverage
- Hub Drives maintains minimum insurance coverage as required by law
- Coverage limits and exclusions apply
- Deductibles may apply to claims
Optional Coverage
- Collision Damage Waiver (CDW): $18-35 per day
- Supplemental Liability Insurance: $12 per day
- Personal Accident Insurance: $5 per day
- Personal Effects Coverage: $3 per day
Customer Responsibility
- Verify your personal auto insurance coverage
- Understand what your coverage includes for rental vehicles
- Review credit card rental car benefits
- Purchase additional coverage if needed
Claims Process
- Report all accidents immediately to Hub Drives: 9876543210
- Contact local authorities if required
- Cooperate fully with insurance investigations
- Provide all requested documentation promptly
10. Damage and Accidents
Immediate Actions Required
- Ensure safety of all parties involved
- Contact emergency services if anyone is injured
- Call Hub Drives immediately: 9876543210
- Document the scene with photos if safe to do so
- Do not admit fault or make agreements with other parties
Reporting Requirements
- Report all accidents within 24 hours
- Complete incident report form
- Provide police report if available
- Submit insurance claim forms promptly
- Cooperate with all investigations
Financial Responsibility
- Customer is responsible for all damage to the vehicle
- Deductibles apply based on coverage selected
- Administrative fees may apply to claims
- Lost revenue may be charged for repair period
11. Vehicle Return
Return Requirements
- Return to designated Hub Drives location
- Return by agreed date and time
- Return in same condition as received
- Provide all keys, accessories, and documentation
Return Inspection
- Post-rental inspection will be conducted
- Document any new damage or issues
- Verify fuel level and mileage
- Process final charges if applicable
- Sign return inspection report
After-Hours Returns
- After-hours returns available at select locations
- Customer remains responsible until vehicle is inspected
- Final charges processed within 24 hours
- Disputed charges must be reported within 48 hours
12. Payment Terms
Payment Methods
- Major credit cards accepted (Visa, MasterCard, American Express)
- Debit cards accepted with restrictions
- Cash deposits may be required for debit card rentals
- Payment must be in name of primary renter
Billing Authorization
You authorize Hub Drives to charge your payment method for:
- All rental fees and charges
- Additional services requested
- Damage repairs and associated costs
- Fines, penalties, and administrative fees
- Any other charges incurred during rental period
Disputed Charges
- Disputes must be reported within 30 days
- Contact customer service: support@hub.com or 9876543210
- Provide documentation supporting your dispute
- Resolution process may take 5-10 business days
13. Limitation of Liability
Company Liability Limits
- Hub Drives' liability is limited to the maximum extent permitted by law
- Total liability shall not exceed the total rental charges paid
- We are not liable for indirect, incidental, or consequential damages
- No liability for personal property left in vehicles
Customer Indemnification
You agree to indemnify Hub Drives against claims arising from:
- Your use of the rental vehicle
- Violations of these Terms and Conditions
- Damage to third parties or property
- Legal violations during rental period
14. Termination of Rental
Company's Right to Terminate
Hub Drives may terminate your rental agreement immediately if:
- You violate any term of this agreement
- You provide false or misleading information
- The vehicle is abandoned or misused
- You pose a safety risk to yourself or others
- Payment is declined or disputed
Effects of Termination
- Immediate return of vehicle required
- All charges remain due and payable
- No refund of prepaid rental fees
- Additional charges may apply
15. Force Majeure
Hub Drives shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters or severe weather
- Government actions or regulations
- Labor strikes or work stoppages
- Equipment failures or technical issues
- Acts of terrorism or civil unrest
16. Governing Law and Jurisdiction
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [State/Province], without regard to conflict of law principles.
Dispute Resolution
- Informal Resolution: Contact customer service first: support@hub.com
- Mediation: Disputes may be resolved through mediation
- Small Claims Court: Disputes under $5,000 may be filed in small claims court
- Arbitration: Larger disputes subject to binding arbitration
Class Action Waiver
You agree to resolve disputes on an individual basis only and waive any right to participate in class action lawsuits or collective proceedings.
17. Modifications to Terms
Right to Modify
Hub Drives reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
Notification of Changes
- Material changes will be communicated via email
- Continued use of services constitutes acceptance of changes
- You may terminate your account if you disagree with modifications
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any specific Rental Agreement, constitute the entire agreement between you and Hub Drives regarding the rental services.
20. Contact Information
For questions about these Terms and Conditions or our services:
Customer Service
- Email: support@hub.com
- Phone: 9876543210
- Hours: 24/7 for emergencies, 8 AM - 8 PM for general inquiries
Legal Department
- Email: legal@hub.com
- Address: [Insert Company Address]
Emergency Roadside Assistance
- Phone: 9876543210
- Available 24/7 for breakdowns, accidents, and emergencies
These Terms and Conditions are effective as of and were last updated . Please review these terms periodically as they may be updated from time to time.
By renting a vehicle from Hub Drives, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.